BY PHONE: 1-877-CAGE-4-LESS (224-3453) or for local and international calls, please dial,
  602-454-9002

  BY MAIL:
  Corporate (Mail orders, etc.)
  1022 Glenwood Loop
  Bulverde TX 78163

  Store (returns, pickups, etc.)
  2330 W University Drive, Suite 10
  Tempe AZ 85281

  CUSTOMER SERVICE HOURS: 6 AM to 5:00 PM Monday thru Friday and 8:30 AM to 5:00 PM on Saturday - MST.

  OUR CURRENT TIME: Click here

  PAYMENT METHODS: Checks or Money Orders accepted. Sorry no C.O.D.'s

  ORDER TRACKING: Click Here

  ADDITIONAL PRODUCT INFORMATION: Click Here

  REQUEST A FREE CATALOG: Click Here

  ASSISTANCE WITH YOUR ORDER: Click Here

  RETURN POLICY:

  Your satisfaction is guaranteed, If you are not completely satisfied with your purchase you may return it within 30 days of the date
  received for a full refund, less the cost of initial shipping - customer is also responsible for cost of return shipping. We do not accept
  returns on any product that has been used. All sales are final on blemished, clearance, and custom products (i.e. manzanita perches,
  etc.) - this does not apply to items on sale.(Blemished and clearance products are sold 'As Is').

  SHIPPING:

  Regular shipping NORMALLY takes 7 days or less to anywhere in the 48 contiguous United States. Items sent from our warehouse
  are GENERALLY shipped within 24-48 hours and are sent via GROUND (Some items are shipped directly from the manufacturer).
  Multiple product orders that are, by themselves, normally shipped ground, may be shipped freight and freight rules will apply. For
  products shipped freight (see product header to learn if your order is shipped freight) the following rules apply:

  Freight Rules -

  1. The consignee must be able and willing to assist driver in removing the shipment from the truck.
  2. The driver will NOT deliver inside without an additional charge and the driver will NOT go up stairs (must have elevator).
  3. The customer MUST BE HOME for delivery (you will be contacted by the trucking company
  to arrange a time).
  4. Customer MUST note the condition of the product(s) on the delivery receipt form when signing
  for it. Damaged claims, which are not noted on the delivery receipt, will be rejected by the
  trucking company. If you cannot inspect the product at the time of delivery, sign for it and attach the
  message 'Possible Concealed Damage'.

  EXPEDITED SHIPPING:

  Sometimes you need it fast! For expedited shipping quotes please call 1-877-CAGE-4-LESS (224-3453)
  or Click Here for a quote.

  If you intend to order regardless, you may:

  1. ORDER ONLINE as you normally would (you will not see any shipping options)

  2. SEND US AN EMAIL or call 1-877-CAGE-4-LESS (224-3453) and mention:
  * Your Order Number (the 5-digit number from your confirmation page)
  * How quickly you would like to receive your purchase
  * Which items from your order you would like expedited (ex: "cage only" or "all items expedited")
  * Your preferred contact method to receive a quote (email or phone)

  3. YOUR CREDIT CARD WILL BE CHARGED SEPARATELY for the difference in shipping, only
  AFTER we receive your quote acceptance.

  PLEASE NOTE: If a confirmation is not received within 12 hours, the order will be sent regular Ground.

  NOTE - Expedited shipping is guaranteed or we will refund the additional cost of the expedited shipping.
  Refused shipments because of late delivery will be subject to our standard return policy - no exceptions!

  INTERNATIONAL SHIPPING (and orders shipped outside the 48 contiguous states):

  Normal shipping only applies to the continental United States. For shipping outside the continental United
  States please call 1-877-CAGE-4-LESS (224-3453) or Click Here for a quote.
  For orders that qualify for free shipping, you will be given credit for the cost of shipping to the
  nearest port within the continental United States and only quoted the difference.
  NOTE - For all international shipments, customer is responsible for any duties and tariffs.

  ITEMS DAMAGED IN SHIPPING:

  We ship by the most efficient means possible. However, damage occasionally occurs.

  The customer must inspect the delivered item for damage (both external and not visible from the outside)
  and report any such damage to Bird Cages 4 Less, Inc. DO NOT REFUSE the shipment or you will be
  charged for a standard return (return shipping and a 15% restocking fee).

  In all cases, save all of the packaging and packing materials and call our customer service department
  within 48 hours (2 business days) of receipt. 1-877-CAGE-4-LESS. We will replace damaged and/or
  defective parts at no cost to you!

  CANCELLATIONS:

  Should there be a need to cancel an order, please call 1-877-CAGE-4-LESS or Click Here.
  You will be given a control number verifying the cancellation request.

  NOTE - Custom orders may not be canceled (i.e. manzanita perches, etc.) once order has been placed with vendor.
  Orders that have already shipped will be subject to our standard return policy!

  OUT OF STOCK ITEMS:

  You will be notified if an item you purchased is out of stock (this does not apply to items received weekly from our vendors).
  You will be offered the opportunity to substitute or ship without, we do not ship back orders. (This does not apply to larger
  ticket items such as cages)

  WARRANTIES AGAINST MANUFACTURER DEFECTS:

  We carry fine cage lines, however sometimes manufacturer's defects do occur. If you have any issues
  please contact us within 30 days of the date received. 1-877-CAGE-4-LESS.

  PRODUCT SAFETY:

  We request certificates of non toxicity from all our cage vendors. If you would like to receive a copy, please email
  Click Here or call 1-877-CAGE-4-LESS. Be sure to specify the product for which you would like the
  report.

  PRIVACY POLICY:

  We created this policy to demonstrate our firm commitment to ensuring your privacy. If any of your
  concerns regarding privacy are not addressed here, you can Click Here with any additional
  questions.

  ORDER PROCESSING: When you place an order with us, we need to know your name, mailing
  address, phone number, email address, credit card number, and expiration date in order to process your
  order and communicate with you regarding the status of your order. We may also use this information to
  notify you of special offers that we think may be of interest to you. None of the information you provide
  us is given or sold to third-party organizations.

  CATALOG REQUESTS: When you request a catalog, we need to know your name and mailing address
  in order to mail you the catalog. We may also use this information to mail you future catalogs and notify
  you of special offers we think may be of interest to you. None of the information you provide us is given
  or sold to third-party organizations.

  DROP-SHIPPED ITEMS: Some of our cages are drop shipped directly from the manufacturer. In these
  cases your name, address and phone number are given to facilitate timely delivery. If you would like
  more information about whether the cage you ordered falls into this category please contact our customer
  service department.

  CHOICE OPT/OUT: If you do not wish to receive communications from us, please indicate your
  preference to opt out by contacting us at calling us at 1-877-CAGE-4-LESS or Click Here.

  SECURITY: We use Secure Socket Layer (SSL) that protects your information whenever you place an
  order or access your account. The SSL encrypts all data you provide before it is sent to us.